Hi, it's me again!
Would it be feasible to add a field or dropdown to assign tasks to specific staff/admins?
I'm envisioning this would be available in two places:
(1) Update task from tool page
(2) Maintenance page when tool is selected
This staff member would be assignable anytime the task is updated, just like urgency/status/estimate fields.
In my perfect world, the table on the left side of the maintenance page would also list at a glance who each task is assigned to.
This assignment doesn't need to gate or restrict any behavior. We're primarily interested in keeping better track of whether an issue has been assigned to someone, and if so, who it's assigned to.
It would be nice to have a global customization checkbox to toggle whether the assignments are visible to all users, or only to staff/admins.
Our team is cross-functional, so the tool owner is not necessarily the person assigned to a ticket. Rather, the assignment is more based on that person's skillset (mechanical, electrical, vacuum, etc.) and availability.
Thanks!
Hi, it's me again!
Would it be feasible to add a field or dropdown to assign tasks to specific staff/admins?
I'm envisioning this would be available in two places:
(1) Update task from tool page
(2) Maintenance page when tool is selected
This staff member would be assignable anytime the task is updated, just like urgency/status/estimate fields.
In my perfect world, the table on the left side of the maintenance page would also list at a glance who each task is assigned to.
This assignment doesn't need to gate or restrict any behavior. We're primarily interested in keeping better track of whether an issue has been assigned to someone, and if so, who it's assigned to.
It would be nice to have a global customization checkbox to toggle whether the assignments are visible to all users, or only to staff/admins.
Our team is cross-functional, so the tool owner is not necessarily the person assigned to a ticket. Rather, the assignment is more based on that person's skillset (mechanical, electrical, vacuum, etc.) and availability.
Thanks!